Please Note: the information provided here is for complaints about the planning aid website www.planning-applications.co.uk only.
We have found that visitors to this website who have sought information on professional complaints about Chartered Surveyors from web search engines such as Google have mistaken us for the RICS Complaints Department. Our apologies for any confusion. It occurs from the fact we have a high placement in many search engines.
For more information go to: RICS Complaints Procedure
COMPLAINT HANDLING PROCEDURE
The RICS requires all members who are sole principals, partners or directors of firms that offer surveying services to the public, to have in place a complaints handling procedure meeting an agreed minimum standard.
In the unlikely event that you are dissatisfied with the service you have received from an individual member of the RICS or a surveying firm where at least one partner or director is a member of the RICS, you should ask for details of their complaints handling procedure and the individual appointed to manage complaints.
We set out below the procedure that www.planning-applications.co.uk will follow in dealing with any complaint:
o Telephone: 07860-684604
o Email: email@example.com
you have initially made your complaint verbally – whether face-to-face or
on the phone – please also make it in writing, addressed to
3. Once we have received your written complaint, Ian Butter will contact you in writing within seven* days. At this stage he will give you his understanding of your case. He will also invite you to make any further comments that you may have in relation to this.
4. Within twenty-one* days of receipt of your written summary, Ian Butter will write to you, to inform you of the outcome of his investigation into your complaint and to let you know what actions will be taken.
5. If you remain dissatisfied with any aspect of the internal handling of your complaint, the regional office of the RICS may be able to recommend a third party from a local practice to undertake an independent assessment on your behalf within an agreed timescale. Alternatively (or in addition) we can discuss whether we can agreed to go to mediation according to either the Centre for Effective Dispute Resolution (CEDR) or the mediation process run by the Royal Institution of Chartered Surveyors.
6. If you are still unhappy with the result of any of the above, for consumers
you can refer your complaint to the Surveyors Ombudsman
* The time limits are recommendations, to ensure that complaints are dealt with promptly.
If you remain unhappy about the way in which your complaint is being handled you should contact the RICS Professional Conduct team who will ensure your complaint is dealt with correctly.
RICS Professional Conduct
T: + 44 (0)870 333 1600