COMPLAINT HANDLING PROCEDURE
Please Note: the information provided here is for complaints about the planning aid website www.planning-applications.co.uk only.*
PLEASE CLICK HERE
For Complaints about other practices:-
The RICS requires all members who are sole principals, partners or directors of firms that offer surveying services to the public, to have in place a complaints handling procedure meeting an agreed minimum standard.
In the unlikely event that you are dissatisfied with the service you have received from an individual member of the RICS or a surveying firm where at least one partner or director is a member of the RICS, you should ask for details of their complaints handling procedure and the individual appointed to manage complaints.
Alternatively contact the RICS at the address below:-
RICS Professional Conduct
T: + 44 (0)870 333 1600
* We have found that visitors to the website who have sought information on professional complaints about Chartered Surveyors from web search engines such as Google have mistaken us for the RICS. Our apologies for any confusion. It occurs from the fact we have a high placement in many search engines.